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Johor Bahru, Malaysia.

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© 2012-2019 by Lurveau® | 239971-H

CONTACT US

Lurveau® | Vintage Eyewear • Contact Lens Malaysia ​

FREQUENTLY

ASKED

QUESTIONS

Thank you for taking time to get to know us.

We hope the below FAQ could answer the queries you have in mind.

In any event your answers are not being answered, please contact us directly. 

01     What is the story of Lurveau®?

Lurveau is also pronounced as “Love you”. As the pronounciation of the brand name suggests, our concept and direction of Lurveau is towards the idea of being in love, with all the things and people around us.  Lurveau is a brand that works on collaboration of the past & present. It represents a new journey of a vision in the future, which holds on strongly to the core value of the late founder of the company. We hope this brand will slowly walk into lives of many people, bringing love and accompany them while they achieve their ambitions and dreams in life. Loving someone is putting him/her before you. Their interest comes first, yours comes next. It's about giving the best you can provide, without asking anything in return. We all can be the super hero for our love ones even in the smallest ways. No matter what kind of experiences you have with life or love, remember that there will always be someone out there who truly loves you. Our Lurveau team is working hard to keep your interest before ours. We are on a journey towards a big dream and we would like you to join us. Please stay with us and grow with us. Together we can make a difference.

02     I wear contact lenses and your packagings are so pretty! How can I purchase? Do you sell them online?

Yes! You can now purchased our contact lenses and lens care products from our Lurveau.store. Our contact lenses can also be found at participating optical retail outlets. If you need advice from our in-house optometrist, do send us a message/e-mail: lurveau@gmail.com. We will provide assistance to your needs. 

03     I would like to purchase Lurveau Eyewear from you. How can I do it?

You can purchase Lurveau Eyewear from Lurveau.store. Alternatively, you can also purchase from Naiise MY. Alternatively, you can simply e-mail your order to us. Our preferred payment method is by Maybank Transfer. We will be using Pos Laju or GDex courier service according to the weight. You will receive your items between 1-3 working days. 

 

For international buyers, you can make your purchase of Lurveau Eyewear from our Etsy Store. In any event that your interested items are not on our Etsy Store, please e-mail us your enquiry. We will assist you in your purchase. Our preferred payment method is PayPal method (amount will be converted into USD$).

 

For international buyers, the service we will be using is FedEx Pak. At the moment, we only ship to selected countries. If your country is not in the list, please message us.

 

Here is the list for the locations we ship to using FedEx Pak (est. 6-11 business days). We are subsidizing big portion of the shipping fees.

- Canada

- Norway

- United Kingdom

- Singapore

 

Please provide us your contact phone number for FedEx records.

 

P/s: At the moment, we are not shipping to anywhere else except for the stated countries due to the strict custom rules and possible additional high duty tax charged to buyers when entering their countries. As these are totally out of our control, we figured out this will be the best way for us to continue rescuing our vintage eyewear. Thanks for your kind understanding.

04     After purchasing, how long will it take for my items to reach me?

We will despatch all orders within 1-3 working days (Mon - Thurs).

 

Pos Laju Courier - 1-3 Working Days

FedEx Pak -  6-11 Working Days 


(Delays are common during busy seasons, please give allowance of a couple more days for custom clearance and delivery. In any event, please contact us. We will do our best to solve all problems.)

 

05     How much does it cost for shipping the items to me?

Shipping Cost will be automatically calculated during checkout. 
 
If your country is not stated in the above list, please e-mail us to find out.

 

All domestic purchases above RM80.00 are entitled to free shipping within Malaysia! Yippeee! Because we love you.

06     How do I contact you?
If you have any enquiry, please send us an e-mail.
Our team will get back to you.
 
Alternatively, you can send a Whatsapp text to our customer service at
+6O16-715 O938 from 9:30am - 5:30pm (Mon-Fri).